FAQs
Have Questions or Concerns?
Check our FAQ section below for answers to commonly asked questions. Contact our customer support team via Live Chat Weekdays (9AM – 6PM MST) or email [email protected] to help if you cannot find the answer to your questions.
Frequently Asked Questions
Step 1: Register and Verify Your Account
Create an account on the platform.
Complete the verification process for your account.
Step 2: Go Shopping
Add items to cart and checkout.
Apply any coupons and submit order.
Step 3: Send an Interac E-Transfer
Follow instructions in confirmation email to complete order.
We currently only accept Interac E-Transfers.
No, we only ship within Canada
Contact a support member immediately. Depending on the processing stage, we may be able to modify your order.
Yes, along with our excellent customer service, we also do not disclose your information to third parties.
We ship to all provinces and territories in Canada except for British Columbia (BC)
Orders ship discreetly with tracking. Cannabis orders come in heat-sealed bags. Gummies include an ice pack in hot weather.
Orders process in 1-2 days, then ship via expedited service (1-3 business days, city-dependent).
Yes, a tracking number will be provided when the order is processed.
No, we ship based on the schedule of our couriers.
Never miss out on sales and promotions. Get the latest newsletters on your favourite products. Earn points on all orders.
Verification can be done within a day if the uploaded photo ID is valid, clear, and legible.
We would hate to see you go but you can unsubscribe at anytime by clicking the “Unsubscribe” link at the bottom of the email or by contacting a member of our support team.
Yes, if you refer a friend, both of you will receive a coupon for 10% off your next order. After they complete their first order.
You will earn 5 points per $10 spent. Check the Gifts & Rewards or the Loyalty Reward section in your account area. Check often for new events.
If you are not satisfied with your order. Contact a member of our support team to get started.
We do our best to ensure accuracy and quality. Contact a member of our support team if something isn’t right.
Take a photo or video of the products and contact a member of our support team.
Contact a member of our support team and we’ll help to find a resolution.